All systems and services operating as normal.
Keep Your Account Secure with 2-Factor Authentication (2FA)
We highly recommend enabling 2-Factor Authentication (2A) on your account to enhance its security. 2FA adds an extra layer of protection, making sure that only you can access your control panel.
For step-by-step instructions on how to set up 2FA, visit: https://www.yoursupportservices.co.uk/cp/am-2F
Maintenance: Iomartmail Shared Email Services
Over the coming 4 weeks Starting from Tuesday 28th January, we will be carrying out a number of upgrades on our Iomartmail platform.
Customers will lose access to their mailboxes for approximately 5 minutes during the maintenance window.
The maintenance window will be from 7:45 am until 9 am on the following dates:
10th Feb
11th Feb
17th Feb
18th Feb
Maintenance: Upgrade DC5-Shared-BC05-MXL Switches A1 and A2
As part of our commitment to quality and continual improvement, iomart plans to conduct maintenance on the 06/02/2025. The work specifically will be to upgrade DC5-Shared-BC05 MXL switches A1 & A2 firmware.
What will happen?
iomart Network team will upgrade the MXL switches’ firmware.
During the maintenance window there might be impact as we are going to reload the switches, but this should be minimal as the switch is part of a redundant pair.
When will the work be carried out?
The maintenance work will begin at 23:00 (UK Time) on Thu 06/02/2025 and last until 01:00 (UK Time) on Fri 07/02/2025.
Who will be completing the work?
All tasks will be carried out by our iomart engineer.
Will I experience downtime?
During the maintenance window, there is a risk that customers may experience some interruptions to their network traffic, but this may not be visible as the traffic should continue to pass through the second device in the redundant pair
Maintenance: DC5 – ACI Hardware & Software Upgrade
As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance at 21:00 (GMT) on Friday, 7th February 2025 and last until 21:00 (GMT) on Sunday, 9th February 2025. The work will specifically involve the network in Data Centre Maidenhead (DC5). We are writing to inform you of our intention to carry out this maintenance.
Will I experience downtime?
Due to multiple levels of resiliency in the DC5 Data Centre Switching Fabric there is no expected downtime to existing services during the work. However, during the maintenance window, the automations that handle provisioning of network services will need to be disabled. So, it will not be
possible to provision new customer networks during this time and customers will not be able to process remote KVM, and/or OOB requests via the usual automated method. For urgent KVM/OOB requests please contact Easyspace support directly.
If you have any further questions or concerns regarding this work, please get in touch with your Account Manager
Maintenance: DC5 – ACI Hardware & Software Upgrade
As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance on Wednesday, 12th February 2025. The work will specifically involve the network in Data Centre Maidenhead (DC5).
What will happen?
During the maintenance window the resilient Data Centre Switching Fabric in DC5 will be upgraded.
When will the work be carried out?
The maintenance work will commence at 21:00 (GMT) on Wednesday, 12th February 2025 and last until 01:00 (GMT) on Thursday, 13th February 2025.
Who will be completing the work?
All updates to the DC5 devices will be carried out by our iomart network team.
Will I experience downtime?
Due to multiple levels of resiliency in the DC5 Data Centre Switching Fabric there is no expected downtime to services within DC5.
Scheduled Maintenance: UK Route Reflector Replacement
As part of our commitment to quality and continual improvement, we will be carrying out activity within our UK network, specifically we will be conducting hardware replacement of a Route Reflector in the core network.
What will happen?
Our network engineering team will perform this work and although we expect no interruption to service, however as with any maintenance there is an element of risk.
When will the work be carried out?
The maintenance work will begin at 22:00 (GMT) on Tuesday, 18th February and last until 03:00 (GMT) on Wednesday, 19th February.
Who will be completing the work?
Our experienced iomart network and infrastructure team will handle all the work.
Will I experience downtime?
As with any maintenance work, there is an increased risk to services, however the network is resilient and the iomart team are not expecting interruption to services.
Customers should consider their services to be “at risk” for the entire duration of the maintenance window.