All systems and services operating as normal.
Keep Your Account Secure with 2-Factor Authentication (2FA)
We highly recommend enabling 2-Factor Authentication (2A) on your account to enhance its security. 2FA adds an extra layer of protection, making sure that only you can access your control panel.
For step-by-step instructions on how to set up 2FA, visit: https://www.yoursupportservices.co.uk/cp/am-2F
Maintenance: Iomartmail Shared Email Services
Over the coming 4 weeks Starting from Tuesday 28th January, we will be carrying out a number of upgrades on our Iomartmail platform.
Customers will lose access to their mailboxes for approximately 5 minutes during the maintenance window.
The maintenance window will be from 7:45 am until 9 am on the following dates:
17th Feb
18th Feb
Postponed Maintenance: DC5 – ACI IPN Switch Software Upgrade
We previously communicated that we would carry out scheduled maintenance work for the ACI platform in our Maidenhead (DC5) facility planned for 21:00(GMT) on Wednesday 12th February.
This new notification is to confirm that the work has been postponed until further notice.
The new date for this maintenance work will be communicated separately.
This postponement is due to unforeseen delays relating to the implementation of prerequisite maintenance that is key to the success of this task.
Scheduled Maintenance: UK Route Reflector Replacement
As part of our commitment to quality and continual improvement, we will be carrying out activity within our UK network, specifically we will be conducting hardware replacement of a Route Reflector in the core network.
What will happen?
Our network engineering team will perform this work and although we expect no interruption to service, however as with any maintenance there is an element of risk.
When will the work be carried out?
The maintenance work will begin at 22:00 (GMT) on Tuesday, 18th February and last until 03:00 (GMT) on Wednesday, 19th February.
Who will be completing the work?
Our experienced iomart network and infrastructure team will handle all the work.
Will I experience downtime?
As with any maintenance work, there is an increased risk to services, however the network is resilient and the iomart team are not expecting interruption to services.
Customers should consider their services to be “at risk” for the entire duration of the maintenance window.